United Giftware Return & Exchange Policy
At United Giftware, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
- You have 30 days from the date you received your item to initiate a return.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Exchanges
- We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us at info@unitedgiftware.com or phone number 905.822-7388 with a description and photos of the issue.
- Exchanges are processed once we receive the original item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and automatically applied to your original method of payment within 7–10 business days.
- Please note that shipping costs are non-refundable.
Return Shipping
- You will be responsible for covering the shipping costs of returning the item unless the item arrived damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.
How to Start a Return
- Contact our customer service team at [email or phone number] to initiate the return process.
- We will provide you with a return authorization number and instructions on how and where to send your item.
- Include the return authorization number in your package.
